SiteTitle | • | Annual Report: Consumer Services Division | [X] |
| | | | Title: | | | | | Volume/Number: | 2001 | | | | Issuing Agency: | | | | | Description: | This report provides highlights of Staffs service to consumers. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification cases, formal company complaint cases, and investigations into industry practices. The most significant event for 2001 was the installation of a new telephone system, which has allowed CSD to serve more consumers with reduced staffing. | | | | Date Created: | 05 2002 | | | | Agency ID: | | | | | ISL ID: | 000000012749 Original UID: 6728 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | 2003 | | | | Issuing Agency: | | | | | Description: | The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of consumers served along with the amount of money saved for consumers, we include information about the participation of Staff. CSD has participated in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission. | | | | Date Created: | 04 2004 | | | | Agency ID: | | | | | ISL ID: | 000000012758 Original UID: 6730 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | 2005 | | | | Issuing Agency: | | | | | Description: | This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified through investigations consumer complaints. Utility performance in responding to customer concerns is also reviewed. CSD staff participate in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices and offer testimony representing consumer interests in formal cases before the Commission. The division also assists in identifying trends in complaints as they develop in order to provide the Commission and Illinois consumers with timely information in the interest of consumer protection. | | | | Date Created: | 06 2004 | | | | Agency ID: | | | | | ISL ID: | 000000012759 Original UID: 6732 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | 2002 | | | | Issuing Agency: | | | | | Description: | The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission. | | | | Date Created: | 04 2003 | | | | Agency ID: | | | | | ISL ID: | 000000012767 Original UID: 6729 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | 2004 | | | | Issuing Agency: | | | | | Description: | This report reviews utility performance in responding to their customers concerns as presented to CSD Staff. It includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. | | | | Date Created: | 04 21 2005 | | | | Agency ID: | | | | | ISL ID: | 000000012768 Original UID: 6731 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | 2006 | | | | Issuing Agency: | | | | | Description: | This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution times and problems identified by investigating consumer complaints. Utility performance in responding to customer concerns is also reviewed. In addition to managing consumer contact, CSD staff participates in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices, and formal cases before the Commission. | | | | Date Created: | 10 09 2007 | | | | Agency ID: | | | | | ISL ID: | 000000012769 Original UID: 6733 FIRST WORD: Annual | |
| | | Title: | | | | | Volume/Number: | | | | | Issuing Agency: | | | | | Description: | This report provides highlights of Staffs service to consumers. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification cases, formal company complaint cases, and investigations into industry practices. | | | | Date Created: | | | | | Agency ID: | | | | | ISL ID: | 000000013020 Original UID: NA for serial records FIRST WORD: Annual | |
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